Employers receiving a visit (at least one visit in-person) from a DEED business service specialist are surveyed each month to determine their satisfaction with services provided by the specialist.
Results for OCTOBER 2010 - SEPTEMBER 2011.
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Employers visited by Business Services
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Minnesota Customer Satisfaction Index (MnCSI), 0 to 100 scale
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78.8
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The survey contains Modules that cover four basic areas of employer services:
- Worker Recruitment
- Business Services
- (Labor Market) Information
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WORKER RECRUITMENT
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BUSINESS SERVICES
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Response
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Size
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R1
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Have you posted one or more job openings with the WorkForce Center System in the last 6 months?
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57% Yes
43% No
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214
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R2
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[IF YES TO R1] In the last 6 months have you talked with any WorkForce Center staff about posting job openings or recruiting workers?
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75% Yes
25% No
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123
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R3
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[IF YES TO R2] Would you rate the skill and knowledge of the staff that worked with you on job postings as very high, high, low, or very low?
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63% Very High
34% High
2% Low
0% Very Low
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90
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R4
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Did you post the job opening(s) by contacting a WorkForce Center or by listing it yourself on the internet MinnesotaWorks.net?
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40% WFC
45% Internet
15% Both
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120
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R5
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[IF WFC TO R4] Did you request follow-up assistance with the job posting?
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18% Yes
82% No
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66
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R6
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[IF YES OR 'BOTH' TO R5] How satisfied are you with the level of follow-up that was provided? Are you: very satisfied, satisfied, dissatisfied or very dissatisfied?
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75% Very Satis.
17% Satisfied
8% Dissatisfied
0% Very Dissat.
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12
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R7
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Did you fill the last position that you posted with the WorkForce Center or MinnesotaWorks.net?
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62% Yes
38% No/Not Yet
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122
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R8
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[IF YES to R7] Was the new hire an applicant from MinnesotaWorks.net?
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50% Yes
50% No
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58
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R9
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In general, do you feel that you had too many, about the right number, or too few applicants as a result of your WorkForce Center or MinnesotaWorks.net job posting(s)?
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12% Too Many
46% Right
42% Too Few
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112
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R10
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Over the last 6 months, about how often have you logged on to MinnesotaWorks.net just to scan resumes posted by job seekers? Would you say 1 or more times a week, 1 to 3 times a month, less than once a month, or not at all?
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8% 1+ /week
12% 1-3 /month
28% < once/month
52% Not at all
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121
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R11
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How satisfied are you that the resumes you scanned on MinnesotaWorks.net gave you useful information about the job seekers? Are you: very satisfied, satisfied, dissatisfied, or very dissatisfied?
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20% Very Satis.
73% Satisfied
7% Dissatisfied
0% Very Dissat.
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55
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R12
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If you had a colleague who needed to post a job opening, would you recommend using MinnesotaWorks.net or WorkForce Center System? Would you definitely recommend, probably recommend, probably not recommend, definitely not recommend?
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79% Def. Rec.
18% Prob. Rec.
2% Prob. Not Rec.
1% Def. Not Rec.
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121
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INFORMATION
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BUSINESS SERVICES
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Response
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Size
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F1
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Now I'd like to ask about labor market information such as salary or wage statistics, industry statistics, or unemployment statistics. In the last 12 months, have you received this type of information from a WorkForce Center or the Department of Employment and Economic Development?
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19% Yes
81% No
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197
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F2
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What kinds of labor market information did you receive? [For full results, please go to Employer Comments page here]
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See Employer Comments page here for results
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--
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F3
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Did you plan to use this information to determine worker availability, make decisions about wages and salaries, for business planning, preparing a report, or for some other purpose? [For full results, please go to Employer Comments page here]
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See Employer Comments page here for results
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--
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F4
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[IF YES TO F1] Did you get this information by telephone or e-mail, through the internet, through a publication, or by another method?
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10% Phone
15% E-mail
49% Internet
10% Publication
15% Other
0% Don't Know
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39
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F5
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How satisfied are you with the time it took to respond to your telephone call or email? Are you: very satisfied, satisfied, dissatisfied, or very dissatisfied?
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70% Very Satis.
30% Satisfied
0% Dissatisfied
0% Very Dissat.
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10
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F6
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How easy was it to find the labor market information you needed? Was it: very easy, somewhat easy, somewhat difficult, or very difficult?
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36% Very Easy
47% Somewhat Easy
17% Somewhat Difficult
0% Very Difficult
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36
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F7
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How satisfied are you that the information was presented in a clear and understandable manner? Are you: very satisfied, satisfied, dissatisfied, or very dissatisfied?
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46% Very Satis.
54% Satisfied
0% Dissatisfied
0% Very Dissat.
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37
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F8
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How well did the information meet your needs? Very well, well, not very well, or not at all?
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41% Very Well
56% Well
3% Not Very Well
0% Not at all
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34
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BUSINESS SERVICES
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BUSINESS SERVICES
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Response
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Size
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B1
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In the last six months have you talked with a representative from DEED or the WorkForce Center about your business needs and concerns? This person may have visited you or contacted you by phone. Topics you might have discussed include worker recruitment; retention, skills, or training; general HR issues; economic development issues; financing issues; solutions for modifying tasks or equipment to accommodate an employee; or government regulations.
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80% Yes
20% No
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222
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B2
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Did this interaction include a face-to-face meeting with the representative?
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84% Yes
16% No
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182
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B3
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Did the representative offer to help you with a business problem or question?
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98% Yes
2% No
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177
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B4
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What was the general topic area of the problem or question? [For full results, please go to Employer Comments page here]
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See Employer Comments page here for results
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--
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B5
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Did the representative talk with you about using MinnesotaWorks.net to post a job order or to scan resumes?
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86% Yes
14% No
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165
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B6
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[IF YES TO B5] Have you used MinnesotaWorks.net since that time?
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39% Yes
61% No
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142
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B7
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How satisfied are you that this representative understood your business needs and concerns? Are you: very satisfied, satisfied, dissatisfied, or very dissatisfied?
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63% Very Satis.
37% Satisfied
0% Dissatisfied
0% Very Dissat.
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171
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B8
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How satisfied are you with the time it took the representative to respond when you had a question or needed information? Are you very satisfied, satisfied, dissatisfied, or very dissatisfied?
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74% Very Satis.
25% Satisfied
1% Dissatisfied
0% Very Dissat.
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162
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B9
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How well did the overall result meet your needs? Was it ... very well, somewhat well, not very well, or not at all?
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58% Very Well
36% Somewhat Well
3% Not Very Well
3% Not At All
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159
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B10
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Would you refer a business colleague to a WorkForce Center or Department of Employment and Economic Development representative? Would you definitely refer, probably refer, probably not refer, definitely not refer?
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65% Def. Refer
31% Prob. Refer
3% Prob. Not Refer
1% Def. Not Refer
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173
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