Employer Comments
WorkForce Center System EMPLOYER Satisfaction Survey Results for OCTOBER 2010-SEPTEMBER 2011
For a quick view of the employer comments and percentage break-outs for B4, F2, & F3, click on the specific links below to access tables:
Business Services (B4, B11, B12) - includes table of B4 category percentages and a table of B4 'Other' categorizations
Worker Recruitment (R13, R14)
Labor Market Information (F2, F3) - includes tables with category percentages from responses to LMI questions F2, F3
Additional Comments (C4)
*NOTE - Job Order results are from the Whole State Sample
BUSINESS SERVICES Open-ended Comments
B4. What was the general topic area of the problem or question? [by percentage, total number in parenthesis "( )"]:
| Category |
Employers - Business Services
|
Employers - Job Orders*
|
| Worker Recruitment |
59% (126)
|
79% (64)
|
| Retention, Skills or Training |
4% (2)
|
2% (2)
|
| General HR Issues |
4% (8)
|
2% (2)
|
| Economic Development Issues |
<1% (1)
|
0% (0)
|
| Financing Issues |
0% (0)
|
0% (0)
|
| Solutions for Modifying Tasks or Equipment to Accommodate an Employee |
1% (2)
|
0% (0)
|
| Government Regulations |
0% (0)
|
0% (0)
|
| Other - Verbatim (see chart below) |
34% (73)
|
16% (13)
|
| Don't know |
0% (0)
|
0% (0)
|
115 OTHER - VERBATIM (BSS & Job Orders combined) category selected; break-out below
|
Category
|
# of comments
|
As % of respondents [1]
|
Examples
|
|
General Information
|
46
|
40%
|
Informational meeting, we discussed services and resources available from the WFC.
|
|
Worker Recruitment
|
17
|
15%
|
How to list jobs on MinnesotaWorks.net; Just wanted to discuss an applicant with me; Quality of resumes on MinnesotaWorks.net.
|
|
Relationship/Contact Established with BSS & WFC
|
14
|
12%
|
The representative mentioned that he will work with companies to bring them together for mutual benefit of all parties and we also discussed some employee issues.
|
|
Employee-Related Issues
|
13
|
11%
|
Controlling sick leave usage and combining sick leave and annual into paid time off; Information on background checks.
|
|
Specific Employer Issues
|
13
|
11%
|
We discussed health care; Finding some ways to do some marketing; Rehabilitation Services billing.
|
|
Unemployment Issues
|
8
|
7%
|
Unemployment laws and issues; Unemployment account issues. Info provided on the Shared Work program.
|
|
Financial
|
8
|
7%
|
Discussed Jobs Skill Partnership grant; Financing of equipment. Tax credits, WOTC discussions.
|
|
Labor Market Information
|
8
|
7%
|
Seeking out Labor Market Information; We discussed local labor market conditions.
|
|
Materials or Resources received from WFC
|
8
|
7%
|
Just needed some new business posters and the rep provided them to me; Space to conduct interviewing of job seekers.
|
|
Skills & Training
|
7
|
6%
|
Industrial training for employees; Training for a company considering moving to Byron. On the job training or work apprenticeship opportunities.
|
|
Economic Development Issues or Programs
|
2
|
2%
|
Questions on economic development tools and products such as JOBZ, MIF and infrastructure programs.
|
|
Dislocated Worker Program Issues
|
2
|
2%
|
Discussions about the benefits of the Dislocated Worker Program.
|
|
Business Expansion Issues
|
2
|
2%
|
The representative provided me with Information Job zone and EDA grants and loans available for business expansion.
|
|
Immigration
|
1
|
1%
|
Discussed immigrants and I-9 issues; Immigrants in the workplace.
|
|
Business Retention
|
1
|
1%
|
Retaining existing businesses.
|
|
Small Business Development
|
0
|
0%
|
Introduced me to the services available for a small business.
|
|
Trade Issues
|
0
|
0%
|
International trade issues, national trade policy discussions.
|
|
Transportation
|
0
|
0%
|
Concerns with transportation cost, fuels.
|
|
Affirmative Action
|
0
|
0%
|
Minority employee recruitment in a union environment to meet affirmative action goals for city, state and federal contracts.
|
|
Advertising and Marketing Advice
|
0
|
0%
|
Discussed how rep could help us with advertising or marketing our services.
|
|
Disabilities
|
0
|
0%
|
Contracting for Government services with building vehicles for people with disabilities and getting advance capital financing.
|
|
None
|
0
|
0%
|
No issue; No specific problems; Nothing.
|
B11. What would make you reluctant to make a referral? [Chart below contains document with comments separated by WSA]
B12. What about your experience would prompt you to make a referral? [Chart below contains document with comments separated by WSA]
WORKER RECRUITMENT Open-ended Comments
R13. What might make you reluctant to recommend the MinnesotaWorks.net or WorkForce Center System? [Chart below contains document with comments separated by WSA]
R14. What do you like best about using the MinnesotaWorks.net or WorkForce Center System? [Chart below contains document with comments separated by WSA]
Labor Market Information
F2. What kinds of labor market information did you receive? [by percentage, total number in parenthesis "( )"]:
| Category |
Employers - Business Services
|
Employers - Job Orders*
|
| Wages, Salary, Earnings, Pay |
53% (33)
|
60% (26)
|
| Benefits |
2% (1)
|
0% (0)
|
| Unemployment Rate Information |
18% (11)
|
23% (10)
|
| Occupational Staffing Patterns |
2% (1)
|
2% (1)
|
| Affirmative Action |
2% (1)
|
5% (2)
|
| Job Vacancy Statistics/Market Conditions |
3% (2)
|
2% (1)
|
| Employment Projections/Future Outlook |
5% (3)
|
5% (2)
|
| Other |
15% (9)
|
2% (1)
|
| Don't know |
0% (0)
|
0% (0)
|
F3. Did you plan to use this information to determine worker availability, make decisions about wages and salaries, for business planning, preparing a report, or for some other purpose? [by percentage, total number in parenthesis "( )"]:
| Category |
Employers - Business Services
|
Employers - Job Orders*
|
| Worker Availability |
13% (8)
|
10% (4)
|
| Wage & Salary Decisions |
35% (22)
|
52% (22)
|
| Business Planning |
29% (18)
|
14% (6)
|
| Research/Report Preparation |
11% (7)
|
17% (7)
|
| Other |
11% (7)
|
7% (3)
|
| Don't Know |
0% (0)
|
0% (0)
|
*NOTE - Job Order results are from the Whole State Sample
ADDITIONAL COMMENTS Open-ended Comments
C4. Is there anything we haven't covered that you'd like to tell us about these services?[Chart below contains document with comments separated by WSA]
[1] Some responses contained information that related to more than one category; therefore, the total for all categories is greater than 100%.