Results by Workforce Service Area
Overview
Results for the 16 local Workforce Service Areas (WSAs) in Minnesota show some variation in overall customer satisfaction measured by our Minnesota Customer Satisfaction Index (MnCSI).
Note that factors other than quality of service, such as regional differences in economic conditions, customer characteristics, and funding available, may affect customer satisfaction. We are working to understand how these factors vary and what their influence, if any, is on customer satisfaction.
The current reporting period reflects 12-month results from customers served in October 2010 - September 2011.