Reception and Resource Area Certification
The Reception and Resource Area Certification Program (RRACP) trains and certifies WorkForce Center (WFC) staffs in a baseline of WFC and job searching competencies that are designed to effectively serve the universal customer and offers three designations that reflect the roles of staff: Workforce Customer Representative I, II and III.
RRACP is administered and maintained by DEED and offered to state, county and non-profit workforce development agencies throughout the state at no charge.
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