DETAILED OCCUPATION DATA
43-2021 Telephone Operators
Occupational Description:Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
|Geography||Employment||Emp SE*||Mean||Mean SE*||10th||25th||Median||75th||90th|
|*SE = Standard error, a measure of the statistical reliability of the estimate.|
(click title for details)
|Employment||Median Wage||% Change -|
|Office Clerks, General||1,010||$11.54/hr||N/A|
|Customer Service Representatives||510||$13.31/hr||N/A|
|Receptionists and Information Clerks||280||$13.11/hr||N/A|
|Counter and Rental Clerks||90||$8.89/hr||N/A|
|Hotel, Motel, and Resort Desk Clerks||80||$8.98/hr||N/A|
|Switchboard Operators, Including Answering Service||20||$11.39/hr||N/A|
Tasks for Telephone Operators
- Refers to alphabetical or geographical reels or directories to answer questions and provide telephone information.
- Types location and spelling of name on computer terminal keyboard, and scans directory or microfilm viewer to locate number.
- Plugs in headphones when signal light flashes on cord switchboard, or pushes switch keys on cordless switchboard to make connections.
- Keeps reels and directories up-to-date.
- Maintains record of calls received.
- Suggests alternate locations and spellings under which number could be listed.
- Observes signal light on switchboard, plugs cords into trunk-jack, and dials or presses button to make connections.
- Consults charts to determine charges for pay-telephone calls.
- Inserts tickets in calculagraph (time-stamping device) to record time of toll calls.
- Requests coin deposits for calls.
- Calculates and quotes charges on long-distance connections.
- Gives information regarding subscribers' telephone numbers.