DETAILED OCCUPATION DATA

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Occupational Employment Statistics(OES) Wage Data
Wages Updated to First Quarter, 2013

					Percentiles
Geography	Employment	Emp SE*	Mean	Mean SE*	10th	25th	Median	75th	90th
Minnesota	6,790	278	$17.72/hr	$0.48/hr	$11.39/hr	$13.50/hr	$16.78/hr	$20.80/hr	$25.49/hr
U S	385,890	4,631	$16.73/hr	$0.07/hr	$10.64/hr	$12.88/hr	$15.82/hr	$19.21/hr	$23.70/hr
*SE = Standard error, a measure of the statistical reliability of the estimate.

Leading Industries for Bill and Account Collectors Industry OES Employment OES Median Wage Professional and Business Services 3,840 $15.37/hr Financial Activities 930 $15.88/hr Education and Health Services 810 $18.64/hr Trade, Transportation and Utilities 630 $18.54/hr Public Administration 350 $25.00/hr Manufacturing 190 $20.42/hr Other Services 30 $16.53/hr

Other Regional Data For Bill and Account Collectors Geography (click title for details) OES Projections Employment Median Wage % Change 2010 - 2020 Minnesota 6,790 $16.78/hr 11.4% Minneapolis-Saint Paul MN-WI MSA 5,680 $17.16/hr N/A Seven County Mpls-St Paul, MN 5,530 $17.15/hr 8.1% Central Minnesota 560 $14.16/hr 25.7% Fargo-Moorhead ND-MN MSA 520 $11.47/hr N/A Saint Cloud MN MSA 390 $12.99/hr N/A Southwest Minnesota 230 $16.27/hr 20.1% Duluth-Superior MN-WI MSA 220 $13.24/hr N/A Northwest Minnesota 210 $17.40/hr 11.6% Southeast Minnesota 210 $16.18/hr 24.8% La Crosse WI-MN MSA 170 $12.18/hr N/A Southwest Balance of State 170 $16.09/hr N/A Northwest Balance of State 130 $17.43/hr N/A Northeast Minnesota 130 $14.21/hr 3.3% Southeast Balance of State 120 $17.08/hr N/A Rochester MN MSA 100 $14.84/hr N/A Mankato-North Mankato, MN MetroSA 70 $17.89/hr N/A Grand Forks ND-MN MSA 50 $16.17/hr N/A Northeast Balance of State 20 $18.76/hr N/A

Related Occupations

Occupation (click title for details)	OES		Projections
	Employment	Median Wage	% Change 2010 - 2020
Customer Service Representatives	47,710	$16.82/hr	11.7%
Purchasing Agents, Except Wholesale, Retail, and Farm Products	5,710	$28.13/hr	8.0%
Compliance Officers, Except Agriculture, Construction, Health and Safety, and Transportation	4,170	$31.22/hr	15.0%
Claims Adjusters, Examiners, and Investigators	4,060	$28.04/hr	3.4%
Order Clerks	3,790	$16.69/hr	1.9%
Eligibility Interviewers, Government Programs	2,790	$21.94/hr	3.4%
Credit Authorizers, Checkers, and Clerks	770	$21.25/hr	-7.5%

• Mails form letters to customers to encourage payment of delinquent accounts.
• Notifies credit department, orders merchandise repossession or service disconnection, or turns over account to attorney if customer fails to respond.
• Persuades customer to pay amount due on credit account, damage claim, or nonpayable check, or negotiates extension of credit.
• Confers with customer by telephone or in person to determine reason for overdue payment and review terms of sales, service, or credit contract.
• Drives vehicle to visit customer, return merchandise to creditor, or deliver bills.
• Sorts and files correspondence, and performs miscellaneous clerical duties.
• Traces delinquent customer to new address by inquiring at post office or questioning neighbors.
• Records information about financial status of customer and status of collection efforts.
• Receives payments and posts amount paid to customer account, using computer or paper records.