DETAILED OCCUPATION DATA

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Occupational Employment Statistics(OES) Wage Data
Wages Updated to Third Quarter, 2012

					Percentiles
Geography	Employment	Emp SE*	Mean	Mean SE*	10th	25th	Median	75th	90th
EDR 1 - Northwest	20	3	$15.62/hr	$0.40/hr	$12.35/hr	$13.91/hr	$16.12/hr	$17.69/hr	$18.62/hr
Minnesota	7,260	428	$18.06/hr	$0.45/hr	$11.56/hr	$14.03/hr	$17.24/hr	$20.96/hr	$25.69/hr
U S	390,800	4,299	$16.61/hr	$0.07/hr	$10.58/hr	$12.82/hr	$15.70/hr	$19.08/hr	$23.57/hr
*SE = Standard error, a measure of the statistical reliability of the estimate.

Leading Industries for Bill and Account Collectors Industry OES Employment OES Median Wage Education and Health Services 10 $16.38/hr

Other Regional Data For Bill and Account Collectors Geography (click title for details) OES Projections Employment Median Wage % Change  -  EDR 11 - 7 County Twin Cities 5,900 $17.75/hr N/A EDR 7W- Central 580 $12.37/hr N/A EDR 10 - Southeast 270 $16.32/hr N/A EDR 3 - Arrowhead 130 $14.68/hr N/A EDR 8 - Southwest 120 $15.85/hr N/A EDR 9 - South Central 120 $16.89/hr N/A EDR 4 - West Central 90 $17.80/hr N/A EDR 5 - North Central 70 $17.30/hr N/A EDR 7E- East Central 50 $17.48/hr N/A EDR 6E- Southwest Central 30 $16.15/hr N/A EDR 6W- Upper Minnesota Valley 20 $19.29/hr N/A EDR 1 - Northwest 20 $16.12/hr N/A EDR 2 - Headwaters 20 $18.01/hr N/A

Related Occupations

Occupation (click title for details)	OES		Projections
	Employment	Median Wage	% Change  -
Customer Service Representatives	230	$14.96/hr	N/A
Purchasing Agents, Except Wholesale, Retail, and Farm Products	70	$25.89/hr	N/A
Order Clerks	60	$16.42/hr	N/A
Eligibility Interviewers, Government Programs	40	$20.70/hr	N/A
Compliance Officers, Except Agriculture, Construction, Health and Safety, and Transportation	20	$33.76/hr	N/A

• Mails form letters to customers to encourage payment of delinquent accounts.
• Notifies credit department, orders merchandise repossession or service disconnection, or turns over account to attorney if customer fails to respond.
• Persuades customer to pay amount due on credit account, damage claim, or nonpayable check, or negotiates extension of credit.
• Confers with customer by telephone or in person to determine reason for overdue payment and review terms of sales, service, or credit contract.
• Drives vehicle to visit customer, return merchandise to creditor, or deliver bills.
• Sorts and files correspondence, and performs miscellaneous clerical duties.
• Traces delinquent customer to new address by inquiring at post office or questioning neighbors.
• Records information about financial status of customer and status of collection efforts.
• Receives payments and posts amount paid to customer account, using computer or paper records.