DETAILED OCCUPATION DATA

43-3011 Bill and Account Collectors

Occupational Description:

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Occupational Employment Statistics(OES) Wage Data
Wages Updated to Third Quarter, 2012
					Percentiles
Geography	Employment	Emp SE*	Mean	Mean SE*	10th	25th	Median	75th	90th
EDR 8 - Southwest	120	59	$15.30/hr	$0.50/hr	$11.30/hr	$13.44/hr	$15.85/hr	$17.37/hr	$18.30/hr
Minnesota	7,260	428	$18.06/hr	$0.45/hr	$11.56/hr	$14.03/hr	$17.24/hr	$20.96/hr	$25.69/hr
U S	390,800	4,299	$16.61/hr	$0.07/hr	$10.58/hr	$12.82/hr	$15.70/hr	$19.08/hr	$23.57/hr
*SE = Standard error, a measure of the statistical reliability of the estimate.

Leading Industries for Bill and Account Collectors
Industry	OES Employment	OES Median Wage
Education and Health Services	20	$16.67/hr

Other Regional Data For Bill and Account Collectors
Geography (click title for details)	OES		Projections
Geography (click title for details)	Employment	Median Wage	% Change -
EDR 11 - 7 County Twin Cities	5,900	$17.75/hr	N/A
EDR 7W- Central	580	$12.37/hr	N/A
EDR 10 - Southeast	270	$16.32/hr	N/A
EDR 3 - Arrowhead	130	$14.68/hr	N/A
EDR 8 - Southwest	120	$15.85/hr	N/A
EDR 9 - South Central	120	$16.89/hr	N/A
EDR 4 - West Central	90	$17.80/hr	N/A
EDR 5 - North Central	70	$17.30/hr	N/A
EDR 7E- East Central	50	$17.48/hr	N/A
EDR 6E- Southwest Central	30	$16.15/hr	N/A
EDR 6W- Upper Minnesota Valley	20	$19.29/hr	N/A
EDR 1 - Northwest	20	$16.12/hr	N/A
EDR 2 - Headwaters	20	$18.01/hr	N/A

Related Occupations
Occupation (click title for details)	OES		Projections
Occupation (click title for details)	Employment	Median Wage	% Change -
Customer Service Representatives	610	$13.11/hr	N/A
Purchasing Agents, Except Wholesale, Retail, and Farm Products	90	$24.67/hr	N/A
Compliance Officers, Except Agriculture, Construction, Health and Safety, and Transportation	40	$27.88/hr	N/A
Eligibility Interviewers, Government Programs	40	$19.96/hr	N/A
Order Clerks	30	$12.25/hr	N/A
Claims Adjusters, Examiners, and Investigators	20	$22.54/hr	N/A

Tasks for Bill and Account Collectors

Mails form letters to customers to encourage payment of delinquent accounts.
Notifies credit department, orders merchandise repossession or service disconnection, or turns over account to attorney if customer fails to respond.
Persuades customer to pay amount due on credit account, damage claim, or nonpayable check, or negotiates extension of credit.
Confers with customer by telephone or in person to determine reason for overdue payment and review terms of sales, service, or credit contract.
Drives vehicle to visit customer, return merchandise to creditor, or deliver bills.
Sorts and files correspondence, and performs miscellaneous clerical duties.
Traces delinquent customer to new address by inquiring at post office or questioning neighbors.
Records information about financial status of customer and status of collection efforts.
Receives payments and posts amount paid to customer account, using computer or paper records.