DETAILED OCCUPATION DATA

Directly supervise and coordinate the activities of clerical and administrative support workers.

Occupational Employment Statistics(OES) Wage Data
Wages Updated to First Quarter, 2013

					Percentiles
Geography	Employment	Emp SE*	Mean	Mean SE*	10th	25th	Median	75th	90th
Grand Forks ND-MN MSA	360	32	$21.40/hr	$0.58/hr	$12.86/hr	$16.23/hr	$20.45/hr	$25.44/hr	$32.59/hr
Minnesota	22,930	413	$24.93/hr	$0.17/hr	$15.48/hr	$19.37/hr	$23.83/hr	$29.56/hr	$35.87/hr
U S	1,359,150	4,077	$25.75/hr	$0.03/hr	$14.87/hr	$18.68/hr	$24.04/hr	$31.20/hr	$38.94/hr
*SE = Standard error, a measure of the statistical reliability of the estimate.

Leading Industries for First-Line Supervisors/Managers of Office and Administrative Support Workers Industry OES Employment OES Median Wage Trade, Transportation and Utilities 140 $19.37/hr Education and Health Services 100 $20.82/hr Professional and Business Services 40 $21.17/hr Manufacturing 10 $27.35/hr

Other Regional Data For First-Line Supervisors/Managers of Office and Administrative Support Workers Geography (click title for details) OES Projections Employment Median Wage % Change  -  Minneapolis-Saint Paul MN-WI MSA 16,600 $24.72/hr N/A Southeast Balance of State 1,190 $21.81/hr N/A Northwest Balance of State 1,180 $20.36/hr N/A Fargo-Moorhead ND-MN MSA 1,150 $21.57/hr N/A Duluth-Superior MN-WI MSA 960 $20.47/hr N/A Rochester MN MSA 930 $25.32/hr N/A Saint Cloud MN MSA 780 $21.18/hr N/A Southwest Balance of State 610 $20.34/hr N/A La Crosse WI-MN MSA 590 $21.10/hr N/A Grand Forks ND-MN MSA 360 $20.45/hr N/A Mankato-North Mankato, MN MetroSA 340 $22.19/hr N/A Northeast Balance of State 320 $21.76/hr N/A

Related Occupations

Occupation (click title for details)	OES		Projections
	Employment	Median Wage	% Change  -
Medical and Health Services Managers	130	$39.44/hr	N/A
First-Line Supervisors/Managers of Housekeeping and Janitorial Workers	130	$18.55/hr	N/A
Recreation Workers	130	$12.15/hr	N/A
Administrative Services Managers	100	$44.52/hr	N/A
Social and Community Service Managers	80	$28.43/hr	N/A
First-Line Supervisors/Managers of Transportation and Material-Moving Machine and Vehicle Operators	80	$25.35/hr	N/A
Food Service Managers	60	$22.68/hr	N/A
Management Analysts	30	$35.38/hr	N/A
Lodging Managers	20	$21.82/hr	N/A
Transportation, Storage, and Distribution Managers	20	$35.24/hr	N/A

• Supervises and coordinates activities of workers engaged in customer service activities.
• Plans, prepares, and devises work schedules, according to budgets and workloads.
• Trains and instructs employees.
• Hires and discharges workers.
• Issues instructions and assigns duties to workers.
• Observes and evaluates workers' performance.
• Communicates with other departments and management to resolve problems and expedite work.
• Helps workers in resolving problems and completing work.
• Interprets and communicates work procedures and company policies to staff.
• Requisitions or purchases supplies.
• Plans and develops improved procedures.
• Makes recommendations to management concerning staff and improvement of procedures.
• Prepares, maintains, and submits reports and records, such as budgets and operational and personnel reports.
• Reviews and checks work of subordinates such as reports, records, and applications for accuracy and content, and corrects errors.
• Resolves complaints and answers questions of customers regarding services and procedures.
• Supervises and coordinates activities of workers engaged in clerical or administrative support activities.
• Evaluates subordinate job performance and conformance to regulations, and recommends appropriate personnel action.
• Plans, prepares, and revises work schedules and duty assignments according to budget allotments, customer needs, problems, work-loads, and statistical forecasts.
• Maintains records of such matters as inventory, personnel, orders, supplies, and machine maintenance.
• Examines procedures and recommends changes to save time, labor, and other costs and to improve quality control and operating efficiency.
• Participates in work of subordinates to facilitate productivity or overcome difficult aspects of work.
• Trains employees in work and safety procedures and company policies.
• Reviews records and reports pertaining to such activities as production, operation, pay roll, customer accounts, and shipping.
• Consults with supervisor and other personnel to resolve problems, such as equipment performance, output quality, and work schedules.
• Interviews, selects, and discharges employees.
• Verifies completeness and accuracy of subordinates' work, computations, and records.
• Requisitions supplies.
• Computes figures, such as balances, totals, and commissions.
• Analyzes financial activities of establishment or department and assists in planning budget.
• Inspects equipment for defects and notifies maintenance personnel or outside service contractors for repairs.
• Plans layout of stockroom, warehouse, or other storage areas, considering turnover, size, weight, and related factors pertaining to items stored.
• Compiles reports and information required by management or governmental agencies.
• Identifies and resolves discrepancies or errors.
• Oversees, coordinates, or performs activities associated with shipping, receiving, distribution, and transportation.