DETAILED OCCUPATION DATA
43-3011 Bill and Account Collectors
Occupational Description:
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.| Percentiles | |||||||||
|---|---|---|---|---|---|---|---|---|---|
| Geography | Employment | Emp SE* | Mean | Mean SE* | 10th | 25th | Median | 75th | 90th |
| Mankato-North Mankato, MN MetroSA | 70 | 17 | $18.17/hr | $0.47/hr | $13.11/hr | $14.82/hr | $17.89/hr | $21.40/hr | $23.56/hr |
| Minnesota | 6,790 | 278 | $17.72/hr | $0.48/hr | $11.39/hr | $13.50/hr | $16.78/hr | $20.80/hr | $25.49/hr |
| U S | 385,890 | 4,631 | $16.73/hr | $0.07/hr | $10.64/hr | $12.88/hr | $15.82/hr | $19.21/hr | $23.70/hr |
| *SE = Standard error, a measure of the statistical reliability of the estimate. | |||||||||
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| Occupation (click title for details) | OES | Projections | |
|---|---|---|---|
| Employment | Median Wage | % Change - | |
| Customer Service Representatives | 830 | $14.53/hr | N/A |
| Purchasing Agents, Except Wholesale, Retail, and Farm Products | 90 | $23.88/hr | N/A |
| Order Clerks | 50 | $15.57/hr | N/A |
| Compliance Officers, Except Agriculture, Construction, Health and Safety, and Transportation | 20 | $25.35/hr | N/A |
Tasks for Bill and Account Collectors
- Mails form letters to customers to encourage payment of delinquent accounts.
- Notifies credit department, orders merchandise repossession or service disconnection, or turns over account to attorney if customer fails to respond.
- Persuades customer to pay amount due on credit account, damage claim, or nonpayable check, or negotiates extension of credit.
- Confers with customer by telephone or in person to determine reason for overdue payment and review terms of sales, service, or credit contract.
- Drives vehicle to visit customer, return merchandise to creditor, or deliver bills.
- Sorts and files correspondence, and performs miscellaneous clerical duties.
- Traces delinquent customer to new address by inquiring at post office or questioning neighbors.
- Records information about financial status of customer and status of collection efforts.
- Receives payments and posts amount paid to customer account, using computer or paper records.