DETAILED OCCUPATION DATA
43-4051 Customer Service Representatives
Occupational Description:
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.| Percentiles | |||||||||
|---|---|---|---|---|---|---|---|---|---|
| Geography | Employment | Emp SE* | Mean | Mean SE* | 10th | 25th | Median | 75th | 90th |
| EDR 2 - Headwaters | N/A | N/A | $13.82/hr | $0.81/hr | $8.53/hr | $10.15/hr | $13.18/hr | $17.15/hr | $19.31/hr |
| Minnesota | 47,710 | 1,193 | $17.51/hr | $0.16/hr | $10.66/hr | $13.24/hr | $16.82/hr | $20.95/hr | $25.35/hr |
| U S | 2,299,750 | 11,499 | $16.14/hr | $0.03/hr | $9.51/hr | $11.77/hr | $14.90/hr | $19.05/hr | $24.33/hr |
| *SE = Standard error, a measure of the statistical reliability of the estimate. | |||||||||
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| Occupation (click title for details) | OES | Projections | |
|---|---|---|---|
| Employment | Median Wage | % Change - | |
| Retail Salespersons | 930 | $10.19/hr | N/A |
| Eligibility Interviewers, Government Programs | 60 | $19.10/hr | N/A |
| Purchasing Agents, Except Wholesale, Retail, and Farm Products | 50 | $21.47/hr | N/A |
| Bill and Account Collectors | 50 | $18.17/hr | N/A |
| Court, Municipal, and License Clerks | 40 | $23.06/hr | N/A |
| Counter and Rental Clerks | 30 | $10.42/hr | N/A |
| Insurance Claims and Policy Processing Clerks | N/A | N/A | N/A |
Tasks for Customer Service Representatives
- Reviews claims adjustments with dealer, examines parts claimed to be defective and approves or disapproves of dealer's claim.
- Notifies customer and designated personnel of findings and recommendations, such as exchanging merchandise or refunding money, or adjustment of bill.
- Examines weather conditions, number of days in billing period, and reviews meter accounts for errors which might explain high utility charges.
- Orders tests to detect product malfunction and determines if defect resulted from faulty construction.
- Trains dealers or service personnel in construction of products, service operations, and customer service.
- Compares merchandise with original requisition and information on invoice and prepares invoice for returned goods.
- Prepares reports showing volume, types, and disposition of claims handled.
- Writes work order.
- Confers with customer by phone or in person to receive orders for installation, turn-on, discontinuance, or change in service.
- Completes contract forms, prepares change of address records, and issues discontinuance orders, using computer.
- Determines charges for service requested and collects deposits.
- Solicits sale of new or additional utility services.
- Resolves billing or service complaints and refers grievances to designated departments for investigation.