DETAILED OCCUPATION DATA

43-4081 Hotel, Motel, and Resort Desk Clerks

Occupational Description:

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Occupational Employment Statistics(OES) Wage Data
Wages Updated to First Quarter, 2013
					Percentiles
Geography	Employment	Emp SE*	Mean	Mean SE*	10th	25th	Median	75th	90th
EDR 3 - Arrowhead	460	120	$9.40/hr	$0.18/hr	$7.85/hr	$8.38/hr	$9.28/hr	$10.63/hr	$11.63/hr
Minnesota	4,470	241	$10.08/hr	$0.21/hr	$7.97/hr	$8.63/hr	$9.79/hr	$11.36/hr	$13.37/hr
U S	229,000	2,061	$10.70/hr	$0.04/hr	$8.09/hr	$8.77/hr	$9.91/hr	$11.75/hr	$14.73/hr
*SE = Standard error, a measure of the statistical reliability of the estimate.

Other Regional Data For Hotel, Motel, and Resort Desk Clerks
Geography (click title for details)	OES		Projections
Geography (click title for details)	Employment	Median Wage	% Change -
EDR 11 - 7 County Twin Cities	1,710	$10.76/hr	N/A
EDR 10 - Southeast	820	$10.05/hr	N/A
EDR 3 - Arrowhead	460	$9.28/hr	N/A
EDR 7W- Central	330	$9.19/hr	N/A
EDR 5 - North Central	270	$9.37/hr	N/A
EDR 9 - South Central	260	$8.96/hr	N/A
EDR 4 - West Central	210	$9.05/hr	N/A
EDR 8 - Southwest	80	$8.98/hr	N/A
EDR 1 - Northwest	30	$9.52/hr	N/A
EDR 6W- Upper Minnesota Valley	N/A	N/A	N/A

Related Occupations
Occupation (click title for details)	OES		Projections
Occupation (click title for details)	Employment	Median Wage	% Change -
Receptionists and Information Clerks	860	$13.34/hr	N/A
Counter and Rental Clerks	370	$9.38/hr	N/A
Counter Attendants, Cafeteria, Food Concession, and Coffee Shop	370	$8.71/hr	N/A
Food Servers, Nonrestaurant	260	$10.40/hr	N/A
Court, Municipal, and License Clerks	150	$21.75/hr	N/A
Ushers, Lobby Attendants, and Ticket Takers	N/A	$8.49/hr	N/A

Tasks for Hotel, Motel, and Resort Desk Clerks

Greets, registers, and assigns rooms to guests of hotel or motel.
Date-stamps, sorts, and racks incoming mail and messages.
Deposits guests' valuables in hotel safe or safe-deposit box.
Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
Issues room key and escort instructions to bellhop.
Computes bill, collects payment, and makes change for guests.
Makes and confirms reservations.
Transmits and receives messages, using telephone or telephone switchboard.
Posts charges, such as room, food, liquor, or telephone, to ledger, manually or using computer.
Keeps records of room availability and guests' accounts, manually or using computer.