DETAILED OCCUPATION DATA

43-1011 First-Line Supervisors/Managers of Office and Administrative Support Workers

Occupational Description:

Directly supervise and coordinate the activities of clerical and administrative support workers.

Occupational Employment Statistics(OES) Wage Data
Wages Updated to Third Quarter, 2012
					Percentiles
Geography	Employment	Emp SE*	Mean	Mean SE*	10th	25th	Median	75th	90th
EDR 7W- Central	1,520	171	$21.43/hr	$0.83/hr	$12.95/hr	$15.74/hr	$20.84/hr	$26.18/hr	$31.34/hr
Minnesota	23,420	375	$24.94/hr	$0.15/hr	$15.30/hr	$19.26/hr	$23.98/hr	$29.80/hr	$36.19/hr
U S	1,364,720	4,094	$25.73/hr	$0.03/hr	$14.89/hr	$18.71/hr	$24.00/hr	$31.02/hr	$38.55/hr
*SE = Standard error, a measure of the statistical reliability of the estimate.

Leading Industries for First-Line Supervisors/Managers of Office and Administrative Support Workers
Industry	OES Employment	OES Median Wage
Trade, Transportation and Utilities	560	$18.57/hr
Education and Health Services	370	$17.37/hr
Financial Activities	190	$22.75/hr
Manufacturing	150	$26.17/hr
Professional and Business Services	130	$21.51/hr
Public Administration	80	$28.17/hr
Information	20	$21.35/hr
Other Services	10	$23.08/hr

Other Regional Data For First-Line Supervisors/Managers of Office and Administrative Support Workers
Geography (click title for details)	OES		Projections
Geography (click title for details)	Employment	Median Wage	% Change -
EDR 11 - 7 County Twin Cities	15,730	$25.24/hr	N/A
EDR 10 - Southeast	1,780	$23.51/hr	N/A
EDR 7W- Central	1,520	$20.84/hr	N/A
EDR 3 - Arrowhead	1,030	$21.09/hr	N/A
EDR 9 - South Central	690	$22.76/hr	N/A
EDR 4 - West Central	600	$18.36/hr	N/A
EDR 5 - North Central	440	$20.92/hr	N/A
EDR 7E- East Central	330	$23.15/hr	N/A
EDR 8 - Southwest	320	$21.70/hr	N/A
EDR 6E- Southwest Central	280	$22.69/hr	N/A
EDR 1 - Northwest	220	$21.64/hr	N/A
EDR 2 - Headwaters	220	$20.97/hr	N/A
EDR 6W- Upper Minnesota Valley	120	$18.73/hr	N/A

Related Occupations
Occupation (click title for details)	OES		Projections
Occupation (click title for details)	Employment	Median Wage	% Change -
Recreation Workers	370	$10.77/hr	N/A
Food Service Managers	290	$20.48/hr	N/A
First-Line Supervisors/Managers of Transportation and Material-Moving Machine and Vehicle Operators	270	$28.80/hr	N/A
Medical and Health Services Managers	260	$47.20/hr	N/A
Administrative Services Managers	230	$35.49/hr	N/A
First-Line Supervisors/Managers of Housekeeping and Janitorial Workers	180	$19.57/hr	N/A
Management Analysts	170	$32.07/hr	N/A
Social and Community Service Managers	100	$28.68/hr	N/A
Lodging Managers	70	$21.36/hr	N/A
Transportation, Storage, and Distribution Managers	70	$33.02/hr	N/A

Tasks for First-Line Supervisors/Managers of Office and Administrative Support Workers

Supervises and coordinates activities of workers engaged in customer service activities.
Plans, prepares, and devises work schedules, according to budgets and workloads.
Trains and instructs employees.
Hires and discharges workers.
Issues instructions and assigns duties to workers.
Observes and evaluates workers' performance.
Communicates with other departments and management to resolve problems and expedite work.
Helps workers in resolving problems and completing work.
Interprets and communicates work procedures and company policies to staff.
Requisitions or purchases supplies.
Plans and develops improved procedures.
Makes recommendations to management concerning staff and improvement of procedures.
Prepares, maintains, and submits reports and records, such as budgets and operational and personnel reports.
Reviews and checks work of subordinates such as reports, records, and applications for accuracy and content, and corrects errors.
Resolves complaints and answers questions of customers regarding services and procedures.
Supervises and coordinates activities of workers engaged in clerical or administrative support activities.
Evaluates subordinate job performance and conformance to regulations, and recommends appropriate personnel action.
Plans, prepares, and revises work schedules and duty assignments according to budget allotments, customer needs, problems, work-loads, and statistical forecasts.
Maintains records of such matters as inventory, personnel, orders, supplies, and machine maintenance.
Examines procedures and recommends changes to save time, labor, and other costs and to improve quality control and operating efficiency.
Participates in work of subordinates to facilitate productivity or overcome difficult aspects of work.
Trains employees in work and safety procedures and company policies.
Reviews records and reports pertaining to such activities as production, operation, pay roll, customer accounts, and shipping.
Consults with supervisor and other personnel to resolve problems, such as equipment performance, output quality, and work schedules.
Interviews, selects, and discharges employees.
Verifies completeness and accuracy of subordinates' work, computations, and records.
Requisitions supplies.
Computes figures, such as balances, totals, and commissions.
Analyzes financial activities of establishment or department and assists in planning budget.
Inspects equipment for defects and notifies maintenance personnel or outside service contractors for repairs.
Plans layout of stockroom, warehouse, or other storage areas, considering turnover, size, weight, and related factors pertaining to items stored.
Compiles reports and information required by management or governmental agencies.
Identifies and resolves discrepancies or errors.
Oversees, coordinates, or performs activities associated with shipping, receiving, distribution, and transportation.