DETAILED OCCUPATION DATA

39-1021 First-Line Supervisors/Managers of Personal Service Workers

Occupational Description:

Directly supervise and coordinate activities of personal service workers, such as flight attendants, hairdressers, or caddies.

Occupational Employment Statistics(OES) Wage Data
Wages Updated to Third Quarter, 2012
					Percentiles
Geography	Employment	Emp SE*	Mean	Mean SE*	10th	25th	Median	75th	90th
EDR 11 - 7 County Twin Cities	2,010	150	$18.70/hr	$0.50/hr	$10.88/hr	$13.53/hr	$17.33/hr	$22.54/hr	$29.31/hr
Minnesota	3,700	218	$16.92/hr	$0.32/hr	$9.83/hr	$12.05/hr	$15.74/hr	$20.20/hr	$27.06/hr
U S	136,520	1,365	$18.82/hr	$0.08/hr	$10.78/hr	$13.34/hr	$17.24/hr	$22.74/hr	$29.41/hr
*SE = Standard error, a measure of the statistical reliability of the estimate.

Leading Industries for First-Line Supervisors/Managers of Personal Service Workers
Industry	OES Employment	OES Median Wage
Education and Health Services	650	$19.24/hr
Other Services	650	$14.85/hr
Leisure and Hospitality	360	$15.51/hr
Public Administration	210	$28.27/hr
Trade, Transportation and Utilities	40	$17.37/hr
Professional and Business Services	30	$18.32/hr

Other Regional Data For First-Line Supervisors/Managers of Personal Service Workers
Geography (click title for details)	OES		Projections
Geography (click title for details)	Employment	Median Wage	% Change -
EDR 11 - 7 County Twin Cities	2,010	$17.33/hr	N/A
EDR 7W- Central	380	$14.16/hr	N/A
EDR 3 - Arrowhead	260	$13.31/hr	N/A
EDR 10 - Southeast	240	$15.56/hr	N/A
EDR 4 - West Central	130	$13.79/hr	N/A
EDR 7E- East Central	90	$13.45/hr	N/A
EDR 9 - South Central	90	$15.96/hr	N/A
EDR 5 - North Central	80	$11.60/hr	N/A
EDR 6E- Southwest Central	70	$12.77/hr	N/A
EDR 8 - Southwest	60	$11.66/hr	N/A
EDR 1 - Northwest	60	$14.16/hr	N/A
EDR 2 - Headwaters	40	$16.01/hr	N/A
EDR 6W- Upper Minnesota Valley	20	$11.25/hr	N/A

Related Occupations
Occupation (click title for details)	OES		Projections
Occupation (click title for details)	Employment	Median Wage	% Change -
First-Line Supervisors/Managers of Office and Administrative Support Workers	15,730	$25.24/hr	N/A
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop	3,480	$8.83/hr	N/A
Recreation Workers	2,720	$12.61/hr	N/A
First-Line Supervisors/Managers of Housekeeping and Janitorial Workers	2,130	$18.27/hr	N/A
Meeting and Convention Planners	1,010	$23.63/hr	N/A
First-Line Supervisors/Managers of Landscaping, Lawn Service, and Groundskeeping Workers	1,000	$24.68/hr	N/A
Opticians, Dispensing	660	$17.26/hr	N/A

Tasks for First-Line Supervisors/Managers of Personal Service Workers

Supervises and coordinates activities of workers engaged in lodging and personal services.
Trains workers in proper operational procedures and functions, and explains company policy.
Collaborates with personnel to plan and develop programs of events, schedules of activities, and menus.
Inspects work areas and operating equipment to ensure conformance to established standards.
Informs workers about interests of specific groups.
Requisitions supplies, equipment, and designated services, to ensure quality and timely service and efficient operations.
Furnishes customers with information on events and activities.
Analyzes and records personnel and operational data and writes activity reports.
Resolves customer complaints regarding worker performance and services rendered.
Assigns work schedules, following work requirements, to ensure quality and timely delivery of services.
Observes and evaluates workers' appearance and performance to ensure quality service and compliance with specifications.