DETAILED OCCUPATION DATA
43-1011 First-Line Supervisors/Managers of Office and Administrative Support Workers
Occupational Description:
Directly supervise and coordinate the activities of clerical and administrative support workers.| Percentiles | |||||||||
|---|---|---|---|---|---|---|---|---|---|
| Geography | Employment | Emp SE* | Mean | Mean SE* | 10th | 25th | Median | 75th | 90th |
| EDR 11 - 7 County Twin Cities | 15,550 | 325 | $26.22/hr | $0.22/hr | $16.81/hr | $20.43/hr | $25.05/hr | $31.03/hr | $36.87/hr |
| Minnesota | 22,930 | 413 | $24.93/hr | $0.17/hr | $15.48/hr | $19.37/hr | $23.83/hr | $29.56/hr | $35.87/hr |
| U S | 1,359,150 | 4,077 | $25.75/hr | $0.03/hr | $14.87/hr | $18.68/hr | $24.04/hr | $31.20/hr | $38.94/hr |
| *SE = Standard error, a measure of the statistical reliability of the estimate. | |||||||||
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| Occupation (click title for details) | OES | Projections | |
|---|---|---|---|
| Employment | Median Wage | % Change - | |
| Management Analysts | 8,230 | $37.82/hr | N/A |
| Administrative Services Managers | 5,750 | $38.29/hr | N/A |
| Medical and Health Services Managers | 3,560 | $43.82/hr | N/A |
| Recreation Workers | 3,200 | $12.60/hr | N/A |
| Food Service Managers | 3,190 | $22.24/hr | N/A |
| First-Line Supervisors/Managers of Transportation and Material-Moving Machine and Vehicle Operators | 2,190 | $26.99/hr | N/A |
| First-Line Supervisors/Managers of Housekeeping and Janitorial Workers | 1,840 | $18.24/hr | N/A |
| Transportation, Storage, and Distribution Managers | 1,720 | $41.13/hr | N/A |
| Social and Community Service Managers | 1,700 | $31.10/hr | N/A |
| Lodging Managers | 270 | $26.48/hr | N/A |
Tasks for First-Line Supervisors/Managers of Office and Administrative Support Workers
- Supervises and coordinates activities of workers engaged in customer service activities.
- Plans, prepares, and devises work schedules, according to budgets and workloads.
- Trains and instructs employees.
- Hires and discharges workers.
- Issues instructions and assigns duties to workers.
- Observes and evaluates workers' performance.
- Communicates with other departments and management to resolve problems and expedite work.
- Helps workers in resolving problems and completing work.
- Interprets and communicates work procedures and company policies to staff.
- Requisitions or purchases supplies.
- Plans and develops improved procedures.
- Makes recommendations to management concerning staff and improvement of procedures.
- Prepares, maintains, and submits reports and records, such as budgets and operational and personnel reports.
- Reviews and checks work of subordinates such as reports, records, and applications for accuracy and content, and corrects errors.
- Resolves complaints and answers questions of customers regarding services and procedures.
- Supervises and coordinates activities of workers engaged in clerical or administrative support activities.
- Evaluates subordinate job performance and conformance to regulations, and recommends appropriate personnel action.
- Plans, prepares, and revises work schedules and duty assignments according to budget allotments, customer needs, problems, work-loads, and statistical forecasts.
- Maintains records of such matters as inventory, personnel, orders, supplies, and machine maintenance.
- Examines procedures and recommends changes to save time, labor, and other costs and to improve quality control and operating efficiency.
- Participates in work of subordinates to facilitate productivity or overcome difficult aspects of work.
- Trains employees in work and safety procedures and company policies.
- Reviews records and reports pertaining to such activities as production, operation, pay roll, customer accounts, and shipping.
- Consults with supervisor and other personnel to resolve problems, such as equipment performance, output quality, and work schedules.
- Interviews, selects, and discharges employees.
- Verifies completeness and accuracy of subordinates' work, computations, and records.
- Requisitions supplies.
- Computes figures, such as balances, totals, and commissions.
- Analyzes financial activities of establishment or department and assists in planning budget.
- Inspects equipment for defects and notifies maintenance personnel or outside service contractors for repairs.
- Plans layout of stockroom, warehouse, or other storage areas, considering turnover, size, weight, and related factors pertaining to items stored.
- Compiles reports and information required by management or governmental agencies.
- Identifies and resolves discrepancies or errors.
- Oversees, coordinates, or performs activities associated with shipping, receiving, distribution, and transportation.