DETAILED OCCUPATION DATA

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Occupational Employment Statistics(OES) Wage Data
Wages Updated to First Quarter, 2013

					Percentiles
Geography	Employment	Emp SE*	Mean	Mean SE*	10th	25th	Median	75th	90th
EDR 11 - 7 County Twin Cities	5,530	259	$18.18/hr	$0.64/hr	$11.60/hr	$13.70/hr	$17.15/hr	$21.45/hr	$26.17/hr
Minnesota	6,790	278	$17.72/hr	$0.48/hr	$11.39/hr	$13.50/hr	$16.78/hr	$20.80/hr	$25.49/hr
U S	385,890	4,631	$16.73/hr	$0.07/hr	$10.64/hr	$12.88/hr	$15.82/hr	$19.21/hr	$23.70/hr
*SE = Standard error, a measure of the statistical reliability of the estimate.

Leading Industries for Bill and Account Collectors Industry OES Employment OES Median Wage Professional and Business Services 3,330 $15.63/hr Financial Activities 720 $16.96/hr Trade, Transportation and Utilities 510 $18.62/hr Education and Health Services 490 $20.14/hr Public Administration 320 $25.14/hr Manufacturing 120 $20.61/hr Other Services 30 $16.56/hr

Other Regional Data For Bill and Account Collectors Geography (click title for details) OES Projections Employment Median Wage % Change  -  EDR 11 - 7 County Twin Cities 5,530 $17.15/hr N/A EDR 7W- Central 450 $13.44/hr N/A EDR 10 - Southeast 210 $16.18/hr N/A EDR 3 - Arrowhead 130 $14.21/hr N/A EDR 9 - South Central 100 $17.02/hr N/A EDR 7E- East Central 70 $18.36/hr N/A EDR 4 - West Central 70 $18.25/hr N/A EDR 5 - North Central 70 $16.69/hr N/A EDR 2 - Headwaters 50 $18.17/hr N/A EDR 6E- Southwest Central 30 $17.11/hr N/A EDR 1 - Northwest 20 $15.75/hr N/A EDR 8 - Southwest N/A $15.90/hr N/A

Related Occupations

Occupation (click title for details)	OES		Projections
	Employment	Median Wage	% Change  -
Customer Service Representatives	35,500	$17.67/hr	N/A
Purchasing Agents, Except Wholesale, Retail, and Farm Products	4,050	$29.50/hr	N/A
Claims Adjusters, Examiners, and Investigators	3,280	$28.76/hr	N/A
Compliance Officers, Except Agriculture, Construction, Health and Safety, and Transportation	3,270	$32.04/hr	N/A
Order Clerks	2,620	$17.37/hr	N/A
Eligibility Interviewers, Government Programs	1,690	$23.03/hr	N/A
Credit Authorizers, Checkers, and Clerks	650	$22.33/hr	N/A

• Mails form letters to customers to encourage payment of delinquent accounts.
• Notifies credit department, orders merchandise repossession or service disconnection, or turns over account to attorney if customer fails to respond.
• Persuades customer to pay amount due on credit account, damage claim, or nonpayable check, or negotiates extension of credit.
• Confers with customer by telephone or in person to determine reason for overdue payment and review terms of sales, service, or credit contract.
• Drives vehicle to visit customer, return merchandise to creditor, or deliver bills.
• Sorts and files correspondence, and performs miscellaneous clerical duties.
• Traces delinquent customer to new address by inquiring at post office or questioning neighbors.
• Records information about financial status of customer and status of collection efforts.
• Receives payments and posts amount paid to customer account, using computer or paper records.