Customer Satisfaction Survey
How Are We Measuring Up?
How satisfied are employers and job seekers who use WorkForce Center services? The Minnesota WorkForce Center System surveys these two primary customer groups about their satisfaction with services; the chart below shows the overall picture.
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What's New in June 2008?
On the Job Seeker main page (Job Seeker Satisfaction survey results)
- Updated quarterly results from the past 12 months, April 2007-March 2008
- Summary of major findings for the previous 12 month period, January 2007-December 2007
- Sample of customer answers to "which program activities were the most help to you" and "what about the services could be improved"
- PowerPoint presentation on using Job Seeker reports/results
On the Employer main page (Employer Satisfaction survey results)
- Updated quarterly results from the past 12 months, April 2007-March 2008
- Employer comments to open-ended survey questions, April 2007-September 2007
The surveys are part of a system effort to incorporate customer feedback into service improvements.