Metro Results
Employer Satisfaction Survey: METRO AREA January 2007 – December 2007 Results
OPENING QUESTIONS
C1. Using a scale of 1 to 10 where '1' means 'very dissatisfied' and '10' means 'very satisfied,' what is your overall satisfaction with the services provided?
average = 7.88
C2. Considering all of the expectations you may have had about the services, to what extent have the services met your expectations? '1' now means 'falls short of your expectations' and '10' means 'exceeds your expectations.'
average = 7.93
C3. Now think of the ideal program for employers in your circumstances. How well do you think the services you received compare with the ideal set of services? '1' now means 'not very close to the ideal' and '10' means 'very close to the ideal.'
average = 7.36
MODULES (RESPONDENTS ASKED MAXIMUM OF 2 MODULES; MODULES ROTATED)
Module 1: Business Services
| B1. In the last six months have you talked with a representative from DEED or the WorkForce Center about your business needs and concerns? This person may have visited you or contacted you by phone. Topics you might have discussed include worker recruitment, retention, or training, solutions for modifying tasks or equipment to accommodate an employee, government regulations, or business downsizing or expansion. |
| Yes: 35% (98) No: 65% (182) No Answer: 0% (0) |
B2. Did this interaction include a face-to-face meeting with the representative?
Yes: 84% (79)
No: 16% (16)
No Answer: 0% (0)
B3. Did the representative offer to help you with a business problem or question?
Yes: 98% (96)
No: 2% (2)
No Answer: 0% (0)
| [IF YES] B4. What was the general topic area of the problem or question? |
| Worker Recruitment, Retention, or Training: 41% (46) Government Regulations: 2% (2) Business Downsizing: 1% (1) Business Expansion: 1% (1) Solutions For Modifying Tasks Or Equipment To Accommodate an Employee: 0% (0) Other: 58% (62) No Answer: 0% (0) |
| B5. How satisfied are you that this representative understood your business needs and concerns? Are you: very satisfied, satisfied, dissatisfied, or very dissatisfied? |
| Very Satisfied: 65% (62) Satisfied: 35% (34) Dissatisfied: 0% (0) Very Dissatisfied: 0% (0) No Answer: 0% (0) |
| B6. How satisfied are you with the time it took the representative to respond when you had a question or needed information? Are you very satisfied, satisfied, dissatisfied, or very dissatisfied? |
| Very Satisfied: 77% (74) Satisfied: 18% (17) Dissatisfied: 1% (1) Very Dissatisfied: 0% (0) No Answer: 4% (4) |
B7. How well did the overall result meet your needs? Was it ... very well, well, not very well, or not at all?
Very Well: 40% (38)
Well: 51% (49)
Not Very Well: 0% (0)
Not At All: 0% (0)
No Answer: 9% (9)
B8. Would you refer a business colleague to a WorkForce Center or Department of Employment and Economic Development representative?
Yes: 98% (94)
No: 1% (1)
No Answer: 1% (1)
Module 2: Information
| F1. Now I’d like to ask about labor market information such as salary or wage statistics, industry statistics, or unemployment rates. In the last 12 months, have you received this type of information from a WorkForce Center or from the Department of Employment and Economic Development? |
| Yes: 17% (49) No: 76% (224) No Answer: 7% (20) |
[IF YES] F2. What kinds of labor market information did you receive?
Wages, Salary, Earnings, Pay: 35% (29)
Benefits: 2% (2)
Unemployment Rate Information: 16% (13)
Occupational Staffing Patterns: 6% (5)
Affirmative Action: 1% (1)
Job Vacancy Statistics/Market Conditions: 7% (6)
Employment Projections/Future Outlook: 17% (14)
Other: 7% (6)
No Answer: 7% (6)
| F3. Did you plan to use this information to determine worker availability, make decisions about wages and salaries, for business planning, preparing a report, or for some other purpose? (CHECK ALL GIVEN) |
| Worker Availability: 1% (11) Wage & Salary Decisions: 35% (27) Business Planning: 16% (12) Research/Report Preparation: 21% (16) Other: 12% (9) No Answer: 3% (2) |
| F4. Did you get this information by telephone or email request, through the internet, through a publication, or by another method? (CHECK ALL GIVEN) |
| Phone Request 4% (2) Email Request: 12% (6) Internet/Web: 47% (23) Publication: 29% (14) Other Method: 8% (4) No Answer: 0% (0) |
[IF PHONE/EMAIL] F5. How satisfied are you with the time it took to respond to your telephone call or email? Are you: very satisfied, satisfied, dissatisfied, or very dissatisfied?
Very Satisfied: 75% (6)
Satisfied: 25% (2)
Dissatisfied: 0% (0)
Very Dissatisfied: 0% (0)
No Answer: 0% (0)
| F6. How easy was it to find the labor market information you needed. Was it: very easy, somewhat easy, somewhat difficult, or very difficult? |
| Very Easy: 49% (24) Somewhat Easy: 39% (19) Somewhat Difficult: 8% (4) Very Difficult: 0% (0) No Answer: 4% (2) |
| F7. How satisfied are you that the information was presented in a clear and understandable manner? Are you: very satisfied, satisfied, dissatisfied, or very dissatisfied? |
| Very Satisfied: 47% (23) Satisfied: 51% (25) Dissatisfied: 0% (0) Very Dissatisfied: 0% (0) No Answer: 2% (1) |
| F8. How well did the information meet your needs? Very well, well, not very well, or not at all? |
| Very Well: 33% (16) Well: 57% (28) Not Very Well: 8% (6) Not At All: 0% (0) No Answer: 2% (1) |
Module 3: Worker Recruitment
| R1. Have you posted one or more job openings with the WorkForce Center System in the last 6 months? |
| Yes: 82% (235) No: 16% (46) No Answer: 1% (4) |
[IF YES] R2. In the last 6 months have you talked with any WorkForce Center staff about posting job openings or recruiting workers?
Yes: 25% (59)
No: 75% (176)
No Answer: <1% (1)
[IF YES] R3. Would you rate the skill and knowledge of the staff that worked with you on job postings as: very good, good, fair, or poor?
Very Good: 42% (25)
Good: 53% (32)
Fair: 2% (1)
Poor: 0% (0)
No Answer: 3% (2)
| R4. Did you post the job opening(s) by contacting a WorkForce Center or by listing it yourself on the internet Minnesota Job Bank? |
| Contacting WFC: 3% (6) Listing By Self: 93% (220) Both: 4% (9) No Answer: <1% (1) |
[IF CONTACTING WFC OR BOTH] R5. Did you request follow-up assistance with the job posting?
Yes: 40% (6)
No: 60% (9)
No Answer: 0% (0)
[IF YES] R6. How satisfied are you with the level of follow-up that was provided? Are you: very satisfied, satisfied, dissatisfied, or very dissatisfied?
Very Satisfied: 50% (3)
Satisfied: 50% (3)
Dissatisfied: 0% (0)
Very Dissatisfied: 0% (0)
No Answer: 0% (0)
| R7. Can you usually tell if job applicants found out about a job opening through your Minnesota Job Bank or WorkForce Center posting? |
| Yes: 88% (206) No: 7% (17) No Answer: 5% (11) |
R8. In general, do you feel that you had too many, about the right number, or too few applicants as a result of your WorkForce Center or Job Bank job posting(s)?
Too Many: 7% (17)
Right Number: 40% (94)
Too Few: 37% (88)
No Answer: 15% (36)
R9. If you had a colleague who needed to post a job opening, would you recommend using Minnesota's Job Bank or WorkForce Center System?
Yes: 96% (226)
No: 3% (6)
No Answer: 1% (3)
Module 4: Special Events
| S1. In the last 12 months have you participated in any WorkForce Center-sponsored seminars? |
| Yes: 6% (14) No: 94% (219) No Answer: 0% (0) |
[IF YES] S2. How relevant were the seminar topics to you as an employer? Were they very relevant, somewhat relevant, not very relevant, or not at all relevant?
Very Relevant: 64% (9)
Somewhat Relevant: 29% (4)
Not Very Relevant: 7% (1)
Not At All Relevant: 0% (0)
No Answer: 0% (0)
| S3. How useful has the information from the seminars been to you in your work? Has it been: very useful, somewhat useful, not very useful, or not at all useful? |
| Very Useful: 36% (5) Somewhat Useful: 57% (8) Not Very Useful: 7% (1) Not At All Useful: 0% (0) No Answer: 0% (0) |
| S4. In the last 12 months have you participated in any WorkForce Center-sponsored Job Fairs? |
| Yes: 6% (13) No: 93% (216) No Answer: 1% (3) |
[IF YES] S5. How effective have the Job Fairs been for you in recruiting new employees? Have they been very effective, somewhat effective, not very effective, or not at all effective?
Very Effective: 17% (2)
Somewhat Effective: 33% (4)
Not Very Effective: 25% (3)
Not At All Effective: 17% (2)
No Answer: 8% (1)
| S6. In the last 12 months have you participated as a Business-of-the-Day at a WorkForce Center? |
| Yes: 3% (8) No: 96% (224) No Answer: <1% (1) |
| S7. How effective was the Business-of-the-Day event for you in recruiting new employees? |
| Very Effective: 25% (2) Somewhat Effective: 50% (4) Not Very Effective: 0% (0) Not At All Effective: 25% (2) No Answer: 0% (0) |
QUESTIONS B9, B10, R10, R11, & C4 ARE OPEN-ENDED QUESTIONS. CLICK HERE FOR OPEN-ENDED RESULTS
B8. Would you refer a business colleague to a WorkForce Center or Department of Employment and Economic Development representative?
B9. [IF NO to B8] What would make you reluctant to make a referral? [VERBATIM]
B10. [IF YES to B8] What about your experience would prompt you to make a referral? [VERBATIM]
R9. In general, do you feel that you had too many, about the right number, or too few applicants as a result of your WorkForce Center or Job Bank job posting(s)?
R10. [IF NO to R9] What might make you reluctant to recommend the Job Bank or WorkForce Center System? [VERBATIM]
R11. [IF YES to R9} What do you like best about using the Job Bank or WorkForce Center System? [VERBATIM]
ENDING CORE
C4. Is there anything we haven't covered that you'd like to tell us about these services? [VERBATIM]