WIA and Minnesota Youth Program
Minnesota WorkForce Center System Customer Satisfaction Survey
Reports
• Summary report (short
overview with graphical illustrations) for
the
WIA and Minnesota Youth Program
• Details report (complete breakdown of responses) for the WIA and Minnesota
Youth Program
Both reports include summaries of response categories to open-ended questions that make it easier to spot services customers feel were most useful and areas they think are most in need of improvement.
To view results for the entire WorkForce Center System, click Summary
report
These are PDF Files. To view, get the FREE Adobe
Acrobat Reader 
(includes
information about accessibility.)
The October 2007 - September 2008 average Minnesota Customer Satisfaction Index (MnCSI) score for the entire WorkForce Center System is 73.1. The score for the entire system may also be expressed as the American Customer Satisfaction Index (ACSI), an index used in the private sector. (Use this link to compare the ACSI score to scores for other organizations.) The October 2007 - September 2008 average ACSI is 73.4.Note: the MnCSI and ACSI averages are based on data from a full year of results.
Background
Approximately 260 Youth Program customers answer questions by telephone each year about their satisfaction with services received. The survey is part of a system effort to incorporate customer feedback into service improvements.
The Workforce Center System has chosen an outside survey vendor, the Strategic Research Group (SRG) out of Columbus, Ohio, to ensure neutrality in interviewing and independence in reporting. SRG reports quarterly and year-to-date results at the end of February, May, August and November.
Customer Satisfaction by Workforce Center Program
Variations in satisfaction across the six WorkForce Center System programs depend on the demographics of the customers being served, the funding available to support the program, differences between customer expectations of the program and actual services available, the mandatory versus voluntary nature of the program, and other factors. Because of these external variations, changes in individual program scores over time are far more meaningful than differences between programs.
Learn more about confidence intervals and how to read the chart.
Compare program results. (MS Word document; 38K)